Our online store is open!
Our current logistics partner is based in the UK. They are working with FedEx, DPD, DHL and Royal Mail who can deliver packages in most locations.
At the moment, the courier services can deliver your packages in most locations but current circumstances may cause some delays in transit. For example, the Brexit deal has forced companies to adapt to the changing import-export regulations and the emergence of a new strain of COVID-19 in the UK has made EU countries to put stricter border controls and local protective regulations. Within countries, some parcel deliveries may not be possible, in which case packages will be returned to us for refund or re-shipment if possible. Consult the following pages for the latest updates on delivery service in Europe:
We are shipping all orders while most of our team works remotely.
We have implemented a work from home policy to protect the health and safety of our team. Our logistics and manufacturing departments will continue shipping, and we are taking every precaution to ensure the health of those employees.
We keep all the products safe.
Our team has been trained to respect strict quality standards. All your orders will be processed in a safe environment and following the recommendations of the World Health Organization and the Government.
We are enhancing our customer service.
Our customer support team is making sure to clarify any doubt you may have in this critical period, as well as deliver answers to you on a daily basis. If you have any questions, please feel free to drop us a message here.
We’ve developed one of the most advanced productions and shipping systems on the Internet so we can ship your orders, quickly and safely, worldwide! Immediately after you complete your purchase at Harmony, your order is sent to our distribution facility and prepared with great care in a plain packaging. Our logistics partner is based in the UK and we ship from Monday to Saturday with our partner couriers FedEx, DPD, DHL and Royal Mail.
VAT and import fees
Since the UK left the European Union on the 1st of January and our distribution center is located in England, we had to remove the VAT for orders outside the UK. If you live in the UK, the VAT is added at checkout so nothing has changed for you. If you live outside the UK, the price at checkout is without VAT because the courier service will charge you the tax and import fee upon delivery of the goods.
We offer free shipping in the European Union on orders over 30€ / 30£, and free shipping worldwide on order over 50€. It’s really that simple. You’ll receive the tracking details soon after your order. (Not available with coupon or special offers)
Urgent – Estimated Time of Delivery
|France, Ireland, Italy, Netherlands, Poland, Slovakia||2-4 Business days|
|Belgium, Czech Republic, Germany, Portugal, |
Romania, Spain, Sweden
|5-8 Business days|
Priority – Estimated Time of Delivery
|Netherlands, United Kingdom||1-3 Business days|
|Belgium, Czech Republic, France, Germany, Italy, Poland, Portugal, Slovakia, Spain, Sweden||4-7 Business days|
Standard – Estimated Time of Delivery
|Germany, Poland||3-6 Business days|
|Belgium, Czech Republic, France, Ireland, Italy, Portugal, Romania, Slovakia, Spain, Sweden||7-12 Business days|
|Finland, Netherlands||13-17 Business days|
Economy (UK only) – Estimated Time of Delivery
|UK Royal Mail tracked 24||1-2 Business days|
|UK Royal Mail tracked 48||2-3 Business days|
Where do we ship?
We’re adding countries all the time! If your country isn’t listed below, be sure to join our mailing list for exclusive offers for when Harmony finally comes your way! For now, we gladly ship to:
- Czech Republic
- Isle of Man
- United Kingdom
Your privacy is paramount to us and our packaging guarantees that you’re the only one who’ll get excited by the parcel. Have a look at our plain packaging.
On very rare occasions, packages are returned to us as undeliverable, because the delivery address was incorrect, the delivery was refused or the recipient didn’t pick up the package at the courier access point location. In an effort to reduce the impact of returned Products, Harmony reserves the right to donate or recycle any returned or undelivered items as deemed appropriate in its sole discretion, and refund the recipient for the price of the products returned, excluding the shipping cost.
The Harmony Promise: Achieve Total Happiness
Your satisfaction is our top priority. If you’re not absolutely satisfied with your product, you can return it for a full exchange or refund (if it’s not used), or an account credit within 30 days of receipt. If you have used a bit of the product and you’re not happy, you could qualify for a partial refund. Unfortunately, we cannot refund shipping cost. The process is simple:
- Contact Customer Support to receive a Return Merchandise Authorization (RMA) number and specify whether you want a replacement, a refund or a partial refund if you’ve used the product.